Mind Your Language
Service-Based Businesses: This is Crucial to Know
Have you ever considered how your client-facing people’s thoughts may impact on your business’s bottom line?
Probably not unless you’re a linguist or a personal development coach of some sort.
Here are 5 phrases which I recommend they remove from their language.
❌ I’ll try. The word try is just a three-letter word and not rude at all, yet it is an evil little sod. What it means is that I probably won’t do it. It’s a get out clause and is almost sure to lead to failure. In a child, it usually comes with a whiney voice.
Parents you will recognise this one, I’m sure.
So your people might be avoiding doing things which are crucial to the business, without realising the importance.
Bin it!
Instead say:
✅ I’ll do it!
❌ I should … Fill in the blanks. I should do this, I should do that, I should do the other. What they really mean is I don’t want to do it and I am feeling pressurised in some way or other.
I call it the wagging finger of the inner parent.
Yes, you’ve guessed. Bin it!
✅ Instead replace it with the word ‘could’. This immediately gives you choice. Choice is power. I could do this. Oh how empowering!
They no longer feel obliged to do something. This means that they choose to do things with good grace.
What a different energy that is.
❌I’ll chase up that prospect, that non-payment of invoice or whatever else is outstanding.
Chasing implies that someone or something will run away. So, it doesn’t feel good.
It’s uncomfortable and there is a reluctance to do it. And yet I hear my clients using the word, until I correct them of course. 😊
It is very commonplace.
Bin it!
✅Instead use the phrase follow-up. This is neutral.
It makes the task much easier. The resistance has been eliminated.
How cool is that?
❌ I have to justify my fees. Oh whenever I hear the word justify in relation to charging, I cringe.
It means the person justifying does not actually believe that they are worth it.
How sad is that?
It comes from a place of fear.
This means there is work to be done to change the perception.
✅What can you say instead? Let me look at the value I am providing my client.
Let me reflect on my years’ experience and the results I have gained for previous clients.
Let me communicate that value to clients with confidence and certainty.
There is no defensiveness or having to prove anything.
Not every prospect may understand your value and that’s OK.
Those ones may not be your clients.
This is just the tip of the iceberg.
Every thought your people have will be impacting your bottom line.
The question is, is it positively or negatively?
Will you leave this to chance?
✅Using, my unique True Worth methodology, I help service-based businesses to get paid their true worth consistently and unapologetically while keeping their clients happy.
Result: More money, more time, more freedom.
Whether your event is for non-salespeople who have to sell or salespeople, getting paid their true worth is a must.